Contact Information

 Please read our notice on reduced office hours during COVID 

There are a number of ways to get in touch with us as detailed below. Looking for a customized tour? We have a private tour inquiry form for you to fill out. If you are ready to sign up with us, please check out our tour booking procedures.


604-438-7718 | 1-877-507-1177 (Canada & USA toll free)

Follow the link above for office hours during the pandemic.


Our email address is We provide email support 24/7.

Online Live Support

The link can be found on the lower right corner of each Web page. When the status shows “support online”, it means we have staff standing by. Otherwise, you can still leave us a message. It is crucial that your email address provided is valid.


Our WhatsApp ID is 1-604-438-7718 (16044387718). This is a perfect choice for customers from countries other than Canada and the United States. It allows you to pass on your credit card information to us securely and free of long distance charge. To use WhatsApp, you’ll need to download the free app onto your iPhone or Android phone.

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Private Tour Inquiry

Please fill out the inquiry form to get the process started. To create a customized itinerary accompanied by a guaranteed price quote, we require an up-front service fee of $50 and accept no exceptions.

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Onsite Visit

Office Visit Suspended during COVID

We regret that we are unable to receive visitors on premises during the pandemic. This restriction will be lifted as soon as the pandemic is declared as over by the federal government.

We handle e-mail inquiries 24/7.

Inquiries by telephone require appointment. Please email us your request if you wish to talk over the phone. 


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Suite 619 – 550 West Broadway, Vancouver, British Columbia, Canada V5Z 0E9 | Google Map


Underground parking, accessible from the back lane only, costs more than street parking. The free parking spots on 7th Ave west of Ash and on the west side of Ash between 6th and 7th are often full. The parkade at City Square one block behind our office building may be a good alternative.

Public Transportation

Our office is conveniently located at the intersection of West Broadway and Cambie Street where Canada Line and 99 B-Line meet. We encourage local customers to use public transit.

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Tour Booking Procedures

Step One

Laurus Travel Tour Booking Form

Contact us for space availability.

Step Two

Complete the password-protected online reservation form.

Step Three

Pay deposit ($400/person) by Visa or MasterCard.

If booking is made within 90 days of travel, full payment would be required immediately upon confirmation.