| Please read our notice on reduced office hours due to COVID-19 |
There are a number of ways to get in touch with us as detailed below. Looking for a customized tour? We have a private tour inquiry form for you to fill out. If you are ready to sign up with us, please check out our tour booking procedures.
Telephone
604-438-7718 | 1-877-507-1177 (Canada & USA toll free)
Our office hours are 9:00 AM to 5:00 PM, Pacific Time, Monday through Friday. We are closed on weekends and statutory holidays. Before you call, please be sure that you have perused at least one of our tour itineraries. The departure dates, prices, hotels etc are all listed there. If dates and prices are missing, it means the tour has no scheduled departure but can be offered on request.
Our email address is info@laurustravel.com. We provide email support 24/7.
Online Live Support
The link can be found on the lower right corner of each Web page. When the status shows “support online”, it means we have staff standing by. Otherwise, you can still leave us a message. It is crucial that your email address provided is valid.
Our WhatsApp ID is 1-604-438-7718 (16044387718). This is a perfect choice for customers from countries other than Canada and the United States. It allows you to pass on your credit card information to us securely and free of long distance charge. To use WhatsApp, you’ll need to download the free app onto your iPhone or Android phone.
Private Tour Inquiry
Please fill out the inquiry form to get the process started. To create a customized itinerary accompanied by a guaranteed price quote, we require an up-front service fee of $50 and accept no exceptions.
Onsite Visit
Our office hours are 9:00 AM to 5:00 PM, Pacific Time, Monday through Friday. We are closed on weekends and statutory holidays. Appointment is required. If you show up without notice, your visit will be limited to 10 minutes. An appointment would give you up to 30 minutes. To save time, please have a list of questions ready before coming in.
Address
Suite 619 – 550 West Broadway, Vancouver, British Columbia, Canada V5Z 0E9 | Google Map
Parking
Underground parking, accessible from the back lane only, costs more than street parking. The free parking spots on 7th Ave west of Ash and on the west side of Ash between 6th and 7th are often full. The parkade at City Square one block behind our office building may be a good alternative.
Public Transportation
Our office is conveniently located at the intersection of West Broadway and Cambie Street where Canada Line and 99 B-Line meet. We encourage local customers to use public transit.
Tour Booking Procedures
Step One
Contact us for space availability.
Step Two
Complete the password-protected online reservation form.
Step Three
Pay deposit ($400/person) by Visa or MasterCard.
If booking is made within 90 days of travel, full payment would be required immediately upon confirmation.