Laurus Travel Advantages are the reasons that our customers keep coming back and referring business to us. Since 1998, many thousands of customers from around the world have travelled with Laurus Travel. Our in-depth Asia vacation packages feature personalized service, small group size, up-scale accommodations and outstanding guides mostly hand-picked by the owners of Laurus Travel. A trip with Laurus Travel is an active cultural experience filled with fun and learning, delivered by a team of caring, competent and knowledgeable professionals.
Our Approach to Customer Service
Unlike mass producers, we treat our customers as individuals with unique needs and we take the time to understand those needs. From your initial contact with us to your safe return home, we endeavour to provide you with a level of service you won’t easily find anywhere else.
Value for Money
Every tour we offer is put together in-house based on group rates negotiated directly with local service providers. Our tours are not cheap but they offer superior value. For instance, unlike other companies in our price range we include tips for local guides and drivers in our prices.
We specialize in Asia and possess intimate first-hand knowledge of the destinations we promote.
We have a stellar reputation among our customers. It is no coincidence that over 50% of our business comes from repeat customers and word of mouth. In addition to the long list of customers ready to vouch for our reputation, we have been recommended in every edition of Frommer’s China guidebooks. Our clean records with the provincial regulator and the Better Business Bureau speak for themselves.
Reliable Quality Control
We operate around the clock out of offices on both sides of the Pacific. Our office in Beijing is staffed by our own employees, not independent contractors.
Small Group Size
We limit our group size to 20, a promise we take seriously. Small group allows the participants to achieve more with less time. It gives the guide flexibility to improvise and the intimate environment also makes it easy for participants to forge new friendships.
No Forced Shopping
Our tours have no forced shopping stops and we are very proud of our track record in keeping this bold promise.
We shun tourist restaurants and refuse to parade our guests through tourist stores; we supply bottled water at no charge; we don’t leave out important sites and then nickel-and-dime you later on with a long list of overpriced optional programs. However, none of the above matters much if we don’t have top-notch tour guides. We probably attach more importance to the role of the guides than any of our competitors due to the owners’ professional backgrounds. Most of the local guides we use are hand-picked by the owners of Laurus Travel.
Laurus Travel maintains a robust balance sheet. The company has been profitable every year since its second year in operation. Not only do we owe no debt but we also own our Vancouver office unit in a new and centrally located Class A building.
Robust Consumer Protection
Regardless of where you live, as our customer you are automatically protected by the BC Travel Assurance Fund in case of business default or bankruptcy. By government regulation, we also maintain a $2 million insurance policy against errors & omissions liability.