Your contract with Laurus Travel Inc. (hereafter referred to as we, us, our, Laurus, the company) is subject to the following terms and conditions.
1. RESERVATION & DEPOSIT
A non-refundable deposit of $300 per person is required when a booking is made more than 80 days prior to scheduled departure date. A booking made within 80 days of departure date must be paid in full as soon as the booking is confirmed. Reservations made within 42 days of departure date are subject to a late booking fee of $100 per person. A photocopy of each traveller’s passport is required at the time of tour booking. The booking request can only be submitted online unless access to a computer and the Internet is not possible. The accepted forms of payment for deposit are cash, cheque, money order, bank draft, wire transfer and credit cards (Visa and MasterCard only).
2. FINAL PAYMENT
Final payment is due 80 days prior to departure date. Failure to comply with this requirement will result in automatic cancellation of reservation and forfeiture of deposit. In the event that reservation is made within 80 days of departure, full payment must be made immediately upon confirmation. The accepted forms of payment are cash, cheque, money order, bank draft and wire transfer. Credit cards are NOT accepted.
3. PRICE & CURRENCY
The tour prices are published in Canadian and U.S. currencies. All prices are per person based on double occupancy. We reserve the right to adjust the price if it has been quoted in error or if the currency of the destination country has appreciated by more than 10% against the currency of payment. If you refuse to accept the adjusted price, a full refund of your payment without penalty shall constitute the final settlement and we shall not be held liable for any loss you might have incurred.
4. WHAT THE TOUR PRICE INCLUDES
- Hotel accommodations
- Local economy class air and ground transportation
- Second class seat on high speed train wherever applicable
- Airport transfers on arrival and exit if the dates correspond with tour schedule
- Guided sightseeing and entrance fees per itinerary
- Cultural shows as listed
- Daily meals as specified
- English-speaking guides throughout tour
- Service of a tour leader for groups with 10 or more participants
- Gratuities for local guides and drivers (effective February 2017)
5. WHAT THE TOUR PRICE EXCLUDES
- International airfare
- Passport and visa charges
- Travel insurance
- Gratuities for tour leader unless noted otherwise in itinerary
- Any item or service not specified as included per itinerary
Unless noted otherwise in the itinerary or elsewhere, gratuities for local guides and drivers are included in the tour price.
Tips for the tour leader are not included in the tour price. The recommended amount per day per guest would be 5 to 10 US dollars or the equivalent in CAD, AUD, GBP or EUR.
7. TRAVEL DOCUMENTS
It is the client’s responsibility to obtain passport and travel visa. We require a photocopy of each client’s passport at the time of tour booking. The visa must be secured before the trip and a copy of it must be submitted to us prior to departure unless the visa is obtained through us. Clients wishing to obtain their visa through us should make the request on the tour reservation form and forward the application to us within our required time frame. It is the client’s responsibility to ensure that they meet the visa application requirements set by the Chinese government and that they verify the visa for accuracy upon its receipt.
The tour prices do not include international airfares. Local air flights included in the tour packages are discounted economy class. The carriers are chosen at the sole discretion of Laurus in order to keep the tour prices affordable. We do not accept requests for specific carriers and seat types such as bulkhead or exit row. With discounted fares the passenger may not qualify for frequent flyer reward points. International airfares arranged by us are not eligible for upgrade. Clients asking for business or first class on local flights will be charged the fare difference plus a $50 fee per flight if such seats are available.
9. HOTEL ROOM & UPGRADE
We book hotels with the assumption that our customers are all non-smokers. When a hotel is unable to accommodate our request for non-smoking rooms, we make sure the hotel does its best to minimize the odour of cigarette smoke. Rooms for tour groups are assigned by a run-of-the-house system. Consequently, requests for specific floors or room types cannot be accommodated. Rooms booked under discounted group rates do not qualify for reward points or free upgrades even if the client enjoys elite status with the hotels. The hotels are not in a position to favour any individual over other guests on our list. Contacting the hotels before arrival with the hope to upgrade will be a waste of time. Clients asking for upgrades should do so at least 30 days prior to departure. The requests are subject to a $50 service fee per hotel and a surcharge to cover the room rate differential.
10. FOOD & BEVERAGE
Breakfast when included is international buffet served in the hotel. Choices in hotels of 4 star or lower category may be limited but tea, coffee, milk, fresh fruit and a variety of juices should be available.
Lunch and dinner when included would be local cuisine served in restaurants outside the hotels. Tea, bottled water and soda are included with soda being limited to 2 glasses per client. Special requests such as juice and Diet Coke either cost extra or cannot be accommodated. Beer is served at dinner and each client is limited to 2 glasses. The client may opt for bottled water or soda or beer but can only choose one. Special dinners may include wine, which is limited to one glass per client. There would be enough meat and vegetable dishes for all. Serving utensils (spoon/fork/chopsticks) will be provided.
Vegetarians and clients allergic to certain food items such as nuts, MSG or sesame oil should disclose this information at the time of reservation and remind the guides once on the tour. Every effort will be made to satisfy the client’s needs, but we do not guarantee the dishes served contain absolutely no such ingredients. Our tours are not suitable for clients with strict dietary needs due to medical or religious reasons.
11. CLIENTS BOOKING AIRFARES ON THEIR OWN
Clients who choose to make the international air arrangements on their own should hold off their airfare purchase and visa application until the tour is confirmed as guaranteed. Failure to heed this advice may result in irrecoverable loss for the client.
12. TRAVEL INSURANCE
Travel medical and evacuation insurance is strongly recommended. Lack of proper coverage may cause difficulty at the time of visa application. We also recommend trip cancellation & interruption coverage for the protection of your investment. We offer competitively priced insurance plans from multiple providers. We hold no responsibility for any insurance claims. We need proof of medical and evacuation insurance if the coverage is obtained elsewhere.
13. BAGGAGE ALLOWANCE
Each client is restricted to one piece of checked luggage during the tour. We do not accept exceptions even if the client is willing to pay extra. According to the local airlines, the checked piece must weigh no more than 20kg (44 lbs). One carry-on weighing no more than 5kg is allowed. The client must be able to lift and comfortably transport their own luggage short distances as porter service may not be available at all hotels, airports, train stations, cruise and ferry terminals. Baggage allowance and rules for international flights can be found on the carrier’s website. The following dimensions for checked luggage apply to economy class passengers on all local flights:
Maximum dimensions should not exceed 100 x 60 x 40 in centimeters (39.5 x 23.5 x 15.75 in inches). Baggage exceeding the weight and/or size limitations should be transported as freight.
Minimum weight of each checked baggage should not be less than 2kg (4.4 lbs), and the minimum dimensions should not be less than 30 x 10 x 12 in centimeters or 12 x 4 x 8 in inches.
14. CHANGES AFTER TOUR BOOKING
Change of departure date after confirmation is not permitted. Requests for any other changes such as hotel accommodations will be subject to the following fee schedule if we are able to make the change:
- 80 days prior to departure: $50 per request
- less than 80 days prior to departure: $100 per request
- Reissue of air ticket at any time: airline cancellation penalty plus fare difference and a $50 fee
Once a booking is confirmed, no name changes are permitted under any circumstance. It is important to note that certain arrangements, such as instant purchase airline tickets, cannot be changed after the paperwork is completed. Any change will incur a 100% cancellation charge. Any change initiated by the client after departure is in all cases subject to availability and extra costs that must be paid on the spot and in cash only.
If you wish to cancel a confirmed booking, you must notify us by email, fax or postal mail. The cancellation penalty will be assessed as follows on receipt of your written notice:
- 80 days prior to departure: forfeiture of deposit
- 79-52 days prior to departure: 50% of total payment
- 51-31 days prior to departure: 75% of total payment
- 30 days or less: 100% of total payment
Once issued, air tickets are 100% non-refundable. If you have to cancel for a reason that is covered by your insurance, you should contact the insurance company. We will do as much as we can to assist you but it is up to the insurer whether your claim is payable.
If a tour is cancelled by Laurus, our return of your full payment shall constitute the final settlement. We shall not be held liable for any loss you might have incurred such as airline penalty.
16. CHANGES BY LAURUS TRAVEL
We reserve the right to change any of the tour details and correct any errors at any time. The right is also reserved to change airlines, aircraft types, hotels and vessels scheduled for any specific departure. Even after we have confirmed your booking we may have to make alterations to your arrangements. Most alterations will be minor and of little effect on your overall arrangements and while we will do our best to notify you of any such minor change before your departure, we will have no other liability to you.
17. UNUSED SERVICES
Regardless of the reason, unused services during the tour including but not limited to transportation, hotel accommodations, meals and sightseeing are neither refundable nor exchangeable.
18. OUR RESPONSIBILITY
We act only as agent for our suppliers and contractors who provide transportation, accommodations and other related travel services. We assume no responsibility or liability for any injury, death, damage, loss, accident with any services resulting directly or indirectly from acts of God, strikes, government regulations, thefts, cancellations, errors, omissions, failure of any means, discrepancies or changes over which we have no control. We apply all reasonable checks and measures in utmost good faith to ensure that details in the itinerary are carried out exactly as specified. However, changes, including, but not limited to, substitution of hotels or vessels of equal or similar quality and air carriers, may be made out of necessity.
Clients must be aware that there may be different living standards and practices outside of their home country including but not limited to provision of utilities such as water, electricity, accommodation, food preparations and services of all kinds. Under no circumstances shall we be responsible for any inconvenience, loss, damage or injury resulting from these conditions.
The passenger contract issued together with the air ticket by the air carrier shall constitute the sole contract between the airline and the passenger; we shall not be responsible for any delays, substitutions of equipment or any act of omission whatsoever by the carrier, its agent, employees and contractors.
19. YOUR RESPONSIBILITY
You are responsible for providing us with correct, complete and accurate information regarding personal details. Failure to comply with this requirement may result in irrecoverable loss.
If you have made independent travel arrangements, you accept responsibility for joining our tour on time. We are not able to refund monies paid to us, or any third party acting on our or your behalf, or make compensation where, for whatever reason, you miss any part of our tour or fail to use any other travel arrangements made by us.
When you book arrangements with us, you accept responsibility for the proper conduct of yourself and your party. If your actions or omissions cause damage to any property in the provision of the contracted arrangements, or cause delay or diversion to any flight or other means of transportation, you agree to pay any charges incurred. You agree to abide by the authority of the tour leader, local guides and our local agents. Conduct or behavior causing danger, distress or annoyance to others may lead to the client’s removal from our tour with all expenses to be borne by the client.
20. OUR RIGHTS
We reserve the right to decline, accept or retain any person as a tour member at any time. We reserve the right to alter the itinerary, including substitution of accommodations and modes of transportation.
21. YOUR PRIVACY
We operate in full compliance with federal and provincial privacy legislations. We reserve the right to photograph and film group activities and use the resulting materials for promotional purposes. However, we will not identify the participants. If you prefer not to have your image used for such purposes, please mention this on your reservation form and also remind the tour leader and local guides on arrival.
22. HEALTH & FITNESS REQUIREMENTS
We are unable to accommodate participants with physical or mental disability that requires special attention. Our tours involve frequent and strenuous walking and stair climbing. A client who is deemed unreasonably impeding the progress of the tour due to physical or mental disability will be removed from the tour at the client’s expense. Anyone over the age of 79 is required to submit a completed questionnaire for us to assess their ability to travel.
23. MINIMUM AGE & CHILD FARE
Minimum age acceptable for our tours is 8. Children between 8 and 11 may qualify for child discount. Children over 11 will be charged full adult fare.
24. MISPRINTS & ERRORS
In the event of misprints or errors, we have the right to re-quote or offer a full refund of any monies paid without further liability.
25. COMPLAINT PROCEDURE & LITIGATION
If you have a complaint during the tour concerning any service provided as part of the arrangements we have confirmed, you must inform the tour leader or our local representative (local agent, local guide or hotel manager) immediately to enable them to try to resolve the matter. If you are not satisfied with their solution, you must notify our office by email or telephone without delay. Claim for refund or compensation must be filed with our office by email or fax or postal mail within 15 days of the tour completion.
It is agreed between you and Laurus that all disputes and matters whatever arising under, in connection with or incident to this agreement shall be litigated, if at all, in and before a court located in Vancouver, the Province of British Columbia, Canada to the exclusion of courts of any other city, province/state or country.
26. ACCEPTANCE OF TERMS & CONDITIONS
To book a tour with us, you will be asked to submit your registration details through our online reservation form, where a prominent link to the terms and conditions is displayed. The link is also visible from any other page on our website. Your payment to us or through us indicates that you have read, understood, and agree to be bound by, each and all of the above terms and conditions. The same document in PDF format will also be enclosed when we forward the travel documents to you.