If you wonder why customers like Laurus Travel so much, the answer is actually very simple.
Consumers don’t like or hate a business they deal with for no reason. An ethical business is one that places customer satisfaction above profit and always takes the customer’s best interest to heart in a moment of crisis, such as the recent COVID-19. Unfortunately, this is where many businesses often fail, due to greed or incompetence or both.
When the global pandemic broke out, the first thing we did with our affected customers was to reassure them that their money in our care was safe. We then spent the next two months issuing refund cheques to all the affected customers except those who told us to keep their money as credit. One year into the pandemic, many of those who asked us to keep their payments as credit had a change of heart. As soon as they told us so, we returned their money promptly.
Since we made every affected customer whole without any hesitation, we are now benefiting from the goodwill earned during the pandemic.
Laurus Travel is able to survive and prosper without advertising because we are caring, competent and honest. Our reputation sells itself. If you read what our customers have to say about, you will be impressed.
